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Posted on: January 10, 2022

City announces new customer service number for utility concerns

Graphic displaying new utility number

The City of Lebanon has a new customer service numbers for residents to call for utility concerns. 

The new phone number, (417) 322-9001, is available to utility customers 24 hours a day, seven days a week to report power outages, electric, water and sewer concerns. 

Prior to the creation of hotline, residents reported utility issues to the Lebanon Police Department afterhours, often making it difficult for dispatch to take true emergency calls. This hotline will give our customers one phone number to call 24/7 and help keep our emergency lines open for true emergencies. 

While residents are welcome to report power outages, we want residents to know doing so is not always necessary. Each home our business is equipped with a “smart meter” and when power outage takes place, our electric crew is immediately alerted when a meter goes offline. 
 As soon as it is established that widespread outage is taking place, city officials alert residents of the outage on social media and provide updates as needed. 

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