Frequently Asked Questions

Setting up a new utility account in Lebanon is a straightforward process. Here's what you need to do:

1. Visit in Person: Currently, we require all new utility account setups to be completed in person, as we need your signature. We apologize for any inconvenience, as we don't offer an online option for this process at the moment.
2. Clear Past Accounts: Ensure that all past utility accounts under your name are paid and up-to-date.
3. Deposit Requirement: A deposit of up to $100 is required when setting up a new account. This deposit will be refunded on your final bill.

We look forward to assisting you in person to set up your new utility account and ensuring a smooth start to your services with us.

If you're moving and need to transfer your utility services to a new address in Lebanon, here's how you can do it:

1. Visit in Person: We require all utility transfers to be completed in person as your signature is necessary. Currently, we do not have an online option for this process, and we appreciate your understanding.
2. Ensure Past Accounts are Current: Before transferring your utilities, please make sure that all outstanding balances on any past accounts are fully paid.
3. Deposit Transfer: If you have an existing deposit from your previous account, it can be transferred to your new address.

Our team is ready to assist you with the transfer process and ensure a seamless transition of your utility services to your new home. We look forward to seeing you and helping you get everything set up at your new address.

We offer several convenient methods for bill payment in the City of Lebanon, designed to make the process smooth and flexible for all customers. Choose the option that best suits your needs:

1. In Person at 401 S Jefferson:
   • Visit us inside our office during business hours (Monday to Friday, 8 AM to 5 PM).
   • Use our drive-through window for quick and convenient service.
2. Pay Your Bill Online:
   • Use our secure payment portal to pay your bill online anytime. Pay Your Bill Online
3. Mail:
   • Send your payment to PO Box 111, Lebanon, MO 65536.
   • You can also mail it to 401 S Jefferson, Lebanon, MO 65536.
4. Drop Box:
   • For your convenience, a drop box is available at Lebanon City Hall, 401 South Jefferson Avenue for after-hours bill payments.

If you have any questions or need further assistance, please don't hesitate to contact us. We're here to make your bill payment experience as easy and efficient as possible!

Visit your account at account payment page, follow these steps to set up autopay:

1. Log in to your account.
2. Click on the “Departments” tab.
3. Select “Manage Auto Pay.”
4. Enter your bank account or card information.
5. Choose your payment date and method.
6. Confirm and save your settings.

You’ll need your account number and last name or business name exactly as they appear on your most recent bill to link your account. For help, email utilities@lebanonmo.org.

Yes, you can opt for Level Pay Billing with your utility account in Lebanon, which can help you manage your household budget more effectively. Here's how you can qualify and set it up:

1. Eligibility:
   • To be eligible for Level Pay Billing, you need to have been a customer on our system for at least 12 months.
2. How It Works:
   • Based on your usage history over the past year, we will calculate an average use charge.
   • This amount will be your set payment for the next 12 months, ensuring your bill remains consistent throughout the year, irrespective of seasonal fluctuations in usage.
3. Account Status:
   • Your account must be current and in good standing to participate in the Level Pay program.
4. Enrollment:
   • To enroll in Level Pay Billing, please Download the Level Pay Form and follow the instructions for submission.

Level Pay Billing is a convenient way to stabilize your monthly utility payments and make budgeting easier. If you have any questions or need assistance with the enrollment process, our customer service team is here to help.

 Irrigation meters are available for rent starting April 1 through October 31 each year.

There is a $50 refundable deposit required when renting an irrigation meter.

To rent an irrigation meter, contact the Public Works Department directly at (417) 588-6090 to arrange the rental and make your $50 deposit.

 You can pick up and return the irrigation meter at the Public Works Department.

Once you return the irrigation meter, our utility staff will read the meter. The billing department will then apply a sewer credit to your utility bill based on the water usage recorded by the meter.

The irrigation meter must be returned to Public Works by October 31.

Yes, the City of Lebanon offers options for customers needing a permanent irrigation meter. Contact Public Works for more information.

The City of Lebanon collaborates with resource providers like Missouri Ozarks Community Action (MOCA) to offer programs such as the Low Income Home Energy Assistance Program (LIHEAP) and the Energy Crisis Intervention Program (ECIP). These programs provide financial support for energy and water bills to eligible households.

You can apply for LIHEAP and ECIP through the following steps:

• Visit myDSS.mo.gov/energy-assistance to apply online.
• Download and print an application from the website.
• Call (855) FSD-INFO (1-855-373-4636) to request a mailed application.
• Submit your completed application to your local agency listed on the MOCA website.

Eligibility is based on:

• Household size and income
• Citizenship status
• Responsibility for home energy costs
• Having a termination notice or threat of termination

Yes, additional resources include:

• Crosslines Ministry: (417) 588-3559
• Salvation Army of Lebanon: (417) 532-5135
• Laclede Ministerial Alliance: (417) 588-6900

Cutoff is scheduled sixteen (16) calendar days after the bill due date; or the next available business day if that date falls on a weekend or holiday.

Your utility bill's due date depends on your billing cycle. We have three different billing cycles, and the due date will vary accordingly. To determine your specific billing cycle and due date, please contact Lebanon Utilities for assistance.

You can reach Lebanon Utilities at:

• Phone: (417) 532-2345
• Email: utilities@lebanonmo.org

If you have any discrepancies or questions regarding your bill, don't hesitate to get in touch with us for clarification.

The City of Lebanon offers rebates for installing Level 2 or higher EV chargers at residential and commercial properties within city limits. Both property owners and tenants (with approval) are eligible. Residential installations can receive up to $250 per charger, while commercial properties can get up to $500. Each property may receive rebates for up to two Level 2 or higher chargers. After installing your charger, download and complete the rebate form. Submit the form along with proof of purchase and photos of the installation by email to kroberts@lebanonmo.org or mail to City of Lebanon Public Works, 1401 W Commercial St, Lebanon, MO 65536.

Visit https://lebanonmo.ourcommunityconnect.com to register or log in to your account.

You’ll need the email address you used with the City and your account number from your most recent utility bill.

Yes — even if you had autopay in the old system, you’ll need to set it up again in the new one. Previous payment info did not carry over.

To set up autopay in the new system:

Go to https://lebanonmo.ourcommunityconnect.com 

You’ll need your account number and the email address you have on file with the City to register and access your account.

If you run into trouble, email utilities@lebanonmo.org and we’ll help you get set up.

Yes, if you were receiving a paper bill before, you’ll continue to receive one unless you opt into paperless billing in your new account.