The City of Lebanon is excited to announce the official launch of its new customer service platform, Truman!
Truman, developed in partnership with Citibot, is an AI-powered solution designed to enhance resident engagement and provide efficient customer service around the clock.
Truman offers a web chat assistant accessible via the City’s website and a text message feature, allowing residents to easily get answers to their questions, find information on city services, submit service requests, send messages to staff, and sign up for notifications. The platform leverages the latest in generative AI and machine learning to provide accurate and timely responses.
Residents can access Truman’s web chat service on the City’s website, lebanonmissouri.org. The chat icon is located at the bottom right of the screen. Clicking on the icon opens a chat window where users can type in their questions or service requests.
For those who prefer texting, simply text “Hello” to (844) 771-4636 (INFO). Truman will respond with a greeting and guide users on how to interact with the service. You can even save the number in your phone contacts!
Derek Gean, Communications Manager for the City of Lebanon, expressed his enthusiasm about Truman's potential to improve resident engagement. “We are thrilled to introduce Truman to our community,” Gean said. “This innovative tool will make it easier for our residents to connect with the city and get the information they need, whenever they need it.”
Mayor Jared Carr also shared his support for the new platform. “Truman represents a significant step forward in our commitment to accessibility and transparency,” Mayor Carr said. “We are proud to provide our residents with a state-of-the-art customer service experience.”
Based in Charleston, SC, Citibot LLC was founded in 2016 with a mission to make cities and counties more accessible. Bratton Riley, Citibot’s co-founder and CEO, noted the importance of evolving customer service expectations.
“People’s expectations of high-quality customer service are ever-increasing,” Riley said. “Cities like Lebanon are leading the way by delivering powerful solutions to maximize efficiency and enhance access to information and vital services.”
For more information about how Lebanon is using Citibot and to experience Truman firsthand, visit www.lebanonmissouri.org.